- Orders ship from Atlanta, GA. Please allow 1-5 business days plus chosen delivery time for your shipment to arrive.
- Questions? Email us at firstname.lastname@example.org or call 1-800-493-4211 (Monday – Friday, 9AM – 5PM) Please leave a message with your order number and daytime phone number and we will contact you within 24-48 hours.
- Exchanges: please ship back your initial order and a refund will be posted to the credit card that was used at the time of purchase. You will then need to purchase the correct size on officialfalconsgear.com.
Free shipping promotions: $5 will be deducted from your return if the new order total is below the amount required for free shipping.
- Season ticket holder (STH) discount codes are available on myfalconstickets.com. You must login into your season ticket holder account to obtain the code. If you are having difficulty, please contact your representative.
- Discounts should be reflected on your order. Please ensure that the discount has been applied to your order before submitting. We can’t process a discount after an order has been submitted. You will be asked to resubmit your order with the appropriate discount code
- Instructions for obtaining and using a season ticket holder discount:
- 1. Retrieve code: Log on to www.myfalconstickets.com using YOUR username and password
- 2. Code will be located on the left hand side of the page below "Manage My Tickets" link
- 3. Place Order: Log on to www.officialfalconsgear.com
- 4. Place items into shopping cart
- 5. When finished click 'Continue Checkout'
- 6. On the login page click new user or sign in as a guest
- 7. Enter shipping and billing address and click 'Submit'
- 8. Select shipping method and click 'Continue Checkout'
- 9. On Order Summary page enter code (from myfalconstickets.com) into the coupon code box and click GO (THIS IS VERY IMPORTANT TO RECEIVE YOUR DISCOUNT)
- 10. Click 'Pay Via Our Secure Server'
- 11. Enter credit card information and ENTER SEASON TICKET HOLDER NUMBER IN THE ORDER COMMENTS SECTION. (This step will not add the discount to an existing order if the coupon code was not previously submitted)
- 12. Click 'Place Order'